Customer facing roles

September 18th, 2015

Part 7 (Clauses 38-45 inclusive) of the Immigration Bill, introduced in the House of Commons on 17 September 2015, imposes fluent English language requirements for public sector workers, and makes provision for statutory guidance in Codes of Practice which are to be consulted upon and complaints procedures. The Bill will require authorities to comply with a statutory duty. Fluent English is defined as a command of spoken English that enables workers, employed when or after the duty comes into effect, to perform their role effectively. Someone working for authorities exercising functions in Wales in a customer facing role will have to speak fluent English or Welsh.

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